Overview

Customer care is at the heart of all successful companies. It is the single most important factor that influences people in their choice between one company and another. Customer has also been identified as an area in which where there are large skills gaps. This course will be useful to any participants working or considering working in business and service settings, such as retail, hospitality, leisure and beauty. It will help learners to acquire knowledge, skills and understanding of these work environments.

Benefits:

Customer care is everybody’s job, because every individual and team within an organisation contributes to the products, services or general impression that customers, clients and visitors take away with them. This course identifies the key ingredients of customer care and how learners can make an important contribution to the success of their company and enhance their career through a professional approach to customers.

• Speaker: Alan Taylor
• Certificate: Available
• Content: Video, Notes, Articles, and Assignments
• Duration: 45 hours
• Level: 3
• Credit: 3

 

To register or any questions referring this course please send your request to taslimis@cavendish.ac.uk