Course Description:

Implementing Total Quality Management (TQM) training course will help participants understand total quality concept and techniques for managing, controlling, and improving quality. This course exposes participants to contemporary knowledge and techniques of TQM. This would in turn enable the participant to articulate and implement quality improvement processes in the workplace, in line with the philosophy of Total Quality Management.

Throughout the course, the concept of 'best practice' in Quality Management will be evaluated, with a particular emphasis being put on identifying benchmark quality standards and continuous improvement planning.

Who Should Attend

This intensive, Total Quality Management (TQM) training course is beneficial for:

Executives and Senior managers who are looking to initiate or develop TQM within their organization.

Supervisors and operations managers who are looking to embed TQM within their areas of responsibility.

Learning Outcome

By completing this comprehensive training series delegates will be able to evaluate the skills and resources needed to implement total quality management processes, as well as to enable cost-effective achievement of world-class standards.

By the end of the course, participants will be able to:

• Identify and explain the basic concepts in TQM.
• List the key steps in the control of quality
• Explain the process of planning for quality
• Explain the system of documentation, implementation, and assessment of quality
• Identify and explain specific tools and techniques for quality improvement
• Determine the impact of quality on profitability/performance
• Adopt TQM as a fundamental business strategy
• Accomplish the cultural transformation necessary for successful implementation of total quality practices

 

To register or any questions referring this course please send your request to taslimis@cavendish.ac.uk